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StarTree is a cloud-based analytics platform built on Apache Pinot, enabling real-time data insights for enterprise customers. As a Technical Support Engineer, you will be a critical interface between customers and StarTree's engineering teams, providing expert technical support and driving customer success.
You will become a subject matter expert on Apache Pinot and the StarTree Platform, delivering exceptional support for production issues and complex technical challenges. The role combines customer-facing support with internal process improvement and product feedback loops.
Key responsibilities include:
- Troubleshooting and resolving performance and configuration issues for StarTree customers in collaboration with field technical teams and engineering
- Providing multi-channel support via tickets, Slack Connect, and Zoom for complex cases
- Contributing to the knowledge base by documenting solutions, best practices, and lessons learned
- Mentoring team members to foster continuous learning and improvement
- Acting as the voice of the customer, sharing product feedback and feature requests with development teams
- Creating internal tooling and identifying process improvements to increase team efficiency
- Supporting advanced data technologies including vector indexes for AI-driven innovations
StarTree is a Series B-funded company (recently raised $47M) founded by the core team behind Apache Pinot. The platform powers real-time analytics at scale for companies including Stripe, Uber, LinkedIn, Target, Walmart, and others. The company has near-perfect customer renewal rates and is rapidly expanding its support organization to match customer growth.
