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Coram AI is a cloud-native video security platform using computer vision and AI to help businesses stay safe and make smarter decisions. The company was founded by ex-Lyft engineers and has raised over $65M from top-tier investors including Battery Ventures and 8VC.
As a Technical Support Engineer, you will be the first line of support for customer issues, triaging tickets via Intercom and email. You'll handle initial debugging and troubleshooting, resolving most issues independently while escalating complex problems to the engineering team. Your responsibilities include troubleshooting customer issues across networking, devices, and backend services; supporting customer setup, onboarding, and configuration; diagnosing and resolving networking and system connectivity issues related to devices and Linux-based systems; managing multiple concurrent customer issues with strong organization and follow-through; collaborating with internal teams to improve support processes; and contributing to the support automation AI system.
Required qualifications include hands-on networking troubleshooting experience in production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls); strong networking fundamentals with understanding of packet flow (L1–L3) and common failure points; Linux command-line experience with comfort using logs and system/network diagnostics; clear communication skills for both technical and non-technical audiences; strong problem-solving abilities; a Bachelor's degree in Computer Science, Networking, Cybersecurity, IT, or related field; and ability to work onsite for hands-on collaboration.
Nice-to-have skills include basic scripting (Bash, Python), API familiarity, customer-facing technical experience, exposure to security systems and hardware-integrated software, and cybersecurity background. The company offers competitive compensation, 100% employer-paid medical/dental/vision/life insurance, paid time off, 401(k), equity, team socials and off-sites, and latest Apple tech.
