SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Datadog is seeking a Technical Support Engineer 3 for its Premier Support team in Sao Paulo. This role focuses on delivering exceptional technical support to Datadog's Premier Customer base through multiple channels including phone, chat, and tickets.
Key responsibilities include responding to client technical requests while educating customers on platform usage, developing deep relationships with Premier Customers to understand their distinct environments, reproducing issues across Datadog's 600+ integrations, building documentation and knowledge base articles, driving product conversations based on customer feedback, and participating in routine health check meetings.
The role requires 5+ years of multi-channel technical support experience at a SaaS company, with previous Premium/Enterprise technical support background. Candidates should have programming experience, basic Linux knowledge, and familiarity with current infrastructure and monitoring solutions. The position demands self-motivation, attention to detail, critical thinking with a client-centric approach, and the ability to work a rotating schedule including weekend availability.
Datadog operates as a hybrid workplace with expectations to work from the office 3-5 days per week. The company emphasizes continuous learning, professional development, and career growth through mentorship programs and product training. Compensation includes new hire stock equity (RSUs) and employee stock purchase plan (ESPP) participation.
