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Salary: USD 81,000 - 108,000 / annual
Datadog is seeking a Technical Support Engineer 2 for its Premier Support team in New York. This role focuses on providing expert technical assistance to Datadog's Premier Customer base through multiple channels including phone, chat, and ticketing systems.
Key responsibilities include responding to client technical requests while educating customers on platform usage, developing deep relationships with Premier Customers to understand their distinct environments, reproducing issues across Datadog's 600+ integrations, and building documentation and knowledge base articles. You will participate in routine health check meetings with Premier Customers, drive product conversations based on client feedback, and contribute to the fast-paced support environment.
The role requires 2+ years of multi-channel technical support experience at a SaaS company, with previous Premium/Enterprise technical support background. You should have programming experience, basic Linux knowledge, and familiarity with current infrastructure and monitoring solutions. A critical thinker with a client-centric approach, you'll be self-motivated, detail-attentive, and committed to continuous learning. Fluency in written and spoken Japanese is required.
You will work from the Datadog NYC office 3-5 days per week and be available for a rotating schedule that includes weekend coverage. The role offers best-in-breed onboarding, generous global benefits, equity (RSUs), professional development, and career pathing within a collaborative, inclusive company culture.
