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Datadog is seeking a Technical Support Engineer 2 for its Premier Support team in EMEA (Dublin or Paris). This role is part of Datadog's Technical Solutions team, which serves as in-house product experts enabling the company's global growth.
You will be the primary technical point of contact for Datadog's Premier Customers, handling inquiries across phone, chat, and ticket channels. Your responsibilities include:
- Responding to client technical requests while educating customers on platform usage
- Building and maintaining relationships with Premier Customers, understanding their distinct environments and infrastructure needs
- Reproducing issues and troubleshooting across Datadog's 600+ integrations
- Creating documentation and knowledge base articles for various technologies
- Driving product conversations based on customer feedback and identified needs
- Participating in routine health check meetings with key accounts
- Contributing to a fast-paced, collaborative environment
You'll work hybrid (3-5 days per week in office) and may be required to work rotating schedules including weekend availability.
Ideal candidates have 2+ years of multi-channel technical support experience at a SaaS company, with previous Premium/Enterprise support background. You should have some programming experience, basic Linux knowledge, and familiarity with infrastructure and monitoring solutions. You're self-motivated, detail-oriented, client-centric, and comfortable with continuous learning. The role values critical thinking and knowing when to escalate decisions.
Datadog offers best-in-breed onboarding, generous global benefits, mentor/buddy programs, new hire stock equity (RSUs), continuous professional development, and an inclusive company culture with community guilds.
