SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Datadog's Technical Solutions team is seeking a Technical Support Engineer 2 to join their Tokyo office. This role is central to enabling Datadog's worldwide growth by providing expert technical support and product education to customers globally.
You will engage with customers across multiple channels—ticketing systems, live chat, and screensharing tools—to identify and resolve technical support requests while educating them on platform usage. Key responsibilities include reproducing technical issues, diving into Datadog's 1000+ integrations, becoming demo-certified to lead customer presentations, and participating in product conversations with internal teams based on customer feedback. You'll also train to become a highly knowledgeable specialist in one or more Datadog product areas.
The role requires 2+ years of multi-channel technical support experience at a SaaS company, with hands-on experience using tools like Zendesk, Jira, or Confluence. You should have a technical background with troubleshooting and/or programming experience, basic Linux knowledge, and some coding ability. Strong written and verbal communication skills are essential, as is a client-centric mindset and attention to detail. Fluency in both English and Japanese is required, as you'll interact with local and global stakeholders. You must be comfortable with a rotating schedule that includes weekend availability.
Datadog operates as a hybrid workplace, with expectations to work from the Tokyo office 3-5 days per week. The company values continuous learning and offers best-in-breed onboarding, professional development, product training, and career pathing. New hires receive stock equity (RSUs) and access to an inclusive company culture with community guilds and mentorship programs.
