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Datadog is seeking a Technical Support Engineer 2 to join its Technical Solutions team in Tokyo. This role is part of a global team dedicated to educating potential customers and ensuring the success of existing customers through technical expertise and product knowledge.
Key Responsibilities:
- Provide multi-channel technical support (ticketing systems, live chat, screen sharing) to customers, identifying technical issues and delivering solutions
- Reproduce technical problems and deep-dive into Datadog's 1000+ integrations to resolve customer challenges
- Obtain demo certification and lead product demonstrations for customers
- Participate in internal product discussions based on customer feedback
- Serve as a specialist trainer on Datadog product areas
- Work on-site at the Datadog Tokyo office at least 3 days per week
- Support rotating shifts including weekends
Required Qualifications:
- 2+ years of multi-channel technical support experience at SaaS companies
- Experience with Zendesk, Jira, Confluence, or similar software
- Troubleshooting and programming experience
- Self-motivated with attention to detail and commitment to continuous learning
- Critical thinking with a client-centric approach
- Strong written and verbal communication skills
- Programming experience and basic Linux knowledge
- Availability for rotating shifts including weekends
- Business-level or native Japanese language proficiency (spoken and written)
Datadog values diverse perspectives and understands that candidates may not meet all qualifications on day one. The company encourages applications from those passionate about technology and eager to develop their skills.
Benefits include comprehensive onboarding, continuous professional development, product training, career pathing, equity (RSUs/ESPP), mentorship and buddy programs, inclusive company culture with community guilds, comprehensive healthcare benefits, and 401(k) matching.
