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Salary: USD 66,000 - 88,000 / annual
Datadog is seeking a Technical Support Engineer 1 for its Premier Support team. In this role, you will serve as a product expert, providing technical support to Datadog's Premier Customer base across multiple channels including phone, chat, and tickets. You'll develop deep relationships with enterprise customers, understanding their distinct environments and helping them maximize the value of the Datadog platform.
Key responsibilities include responding to client technical requests while educating them on platform usage, reproducing issues across Datadog's 600+ integrations, building documentation and knowledge base articles, and driving product conversations based on customer feedback. You'll participate in routine health check meetings with Premier Customers and contribute to a fast-paced, collaborative environment.
You should have 2+ years of multi-channel technical support experience at a SaaS company, with prior exposure to Premium/Enterprise support roles. Technical qualifications include some programming experience, basic Linux knowledge, and familiarity with infrastructure and monitoring solutions. You're a self-motivated problem-solver with strong attention to detail, a client-centric mindset, and the ability to know when to escalate decisions. The role requires working from a Datadog office 3-5 days per week and availability for a rotating schedule that includes weekend coverage.
Datadog values continuous learning and welcomes candidates passionate about technology even if they don't meet every qualification on day one. The company offers comprehensive benefits including equity (RSUs and ESPP), professional development, mentorship programs, and an inclusive culture.
