SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking a Technical Success Manager to join the Customer Success Organization in a hybrid role based in Germany. You will serve as the central post-sales point of contact for customers, guiding them through their Zero Trust journey and helping them adopt and maximize Zscaler's cloud security solutions to achieve their digital transformation objectives.
In this role, you will understand customer goals, challenges, and technical needs to align them with Zscaler solutions and drive satisfaction. You will build relationships with key stakeholders, conduct business reviews, and identify growth opportunities. You'll anticipate challenges, provide proactive recommendations, and mitigate risks before they impact customer outcomes. You will maintain deep product knowledge and contribute to internal and customer-facing knowledge base best practices. Collaboration is essential—you'll work closely with Sales, Support, and Product teams to deliver a seamless customer experience.
You thrive in ambiguity and are comfortable building solutions in dynamic environments. You act with ownership, passion for the mission, and integrity. You're a problem-solver who runs toward challenges to find impactful solutions. You're a high-trust collaborator, ambitious for your team, and embrace a challenge culture with candid feedback. You have a genuine growth mindset and are obsessed with your own development.
REQUIREMENTS:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
- 5+ years of experience in customer-facing roles combining technical expertise and account management, including product feature implementations and best-practice adoption
- Experience with operating systems such as Linux, Unix, and FreeBSD
- Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
- Knowledge of protocols including HTTP, SMTP, FTP, and DNS
PREFERRED QUALIFICATIONS:
- Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks and optimize retention strategies
- Experience running discovery discussions, building high/low-level designs, and managing large-scale deployments or migrations
- In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth
