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Zscaler is seeking a Technical Success Manager to join its Japan team in a hybrid role. You will serve as the central post-sales point of contact for customers, guiding them through their Zero Trust security journey and helping them adopt and maximize Zscaler's cloud-native solutions.
In this role, you will build and nurture relationships with key customer stakeholders and operational service owners, aligning their strategic objectives with Zscaler's goals. You'll provide technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions, developing customized technical strategies tailored to each customer's needs.
You will manage escalations and coordinate resolutions across internal and external teams, leveraging your technical expertise and organizational skills. Proactively identify adoption insights and develop risk mitigation plans to protect and grow assigned customer accounts. You'll also contribute to the creation of intellectual capital—training materials, best practice guides, and documentation—to enhance the broader Customer Success team's capabilities.
Zscaler is an AI-forward enterprise that leverages the world's largest security data lake to power its Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company culture emphasizes impact over activity, customer obsession, collaboration, ownership, and accountability. You'll work in an environment where constructive debate is valued, high-performing teams move quickly, and transparent communication drives results.
The ideal candidate thrives in ambiguity, acts with ownership mentality, solves complex problems with focus, collaborates at high trust, and maintains a growth mindset. You should have foundational understanding of AI/ML technologies and relevant customer success or technical account management experience.
