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Port is an Agentic SDLC Platform that helps engineering teams build, govern, and operate their software development lifecycle using AI agents. Following a $100M Series C funding round, the company is in a growth and expansion phase.
As Technical Success Manager, you'll be the primary point of contact and trusted advisor for customers, ensuring they fully leverage Port's platform to achieve their strategic business objectives. You'll combine advanced technical expertise with customer-facing skills to drive customers from onboarding through adoption and expansion.
Key responsibilities include:
- Serve as primary point of contact and trusted advisor, understanding customer technical needs, challenges, and business objectives
- Develop and lead tailored success strategies, onboarding, and adoption programs aligned with customer business goals
- Oversee technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure long-term success
- Act as liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions
- Collaborate with Account Executives to identify expansion opportunities and drive account growth and retention
This role requires a blend of technical depth, strategic thinking, and customer management skills. You'll be instrumental in customer success while contributing to Port's growth trajectory in the AI/ML infrastructure space.
