SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking an experienced Technical Success Manager to join the Customer Success team in Bangalore on a hybrid basis. You will serve as a strategic technical advisor to enterprise customers, deeply understanding their goals and technical challenges to align Zscaler's Zero Trust Exchange platform and drive long-term satisfaction.
In this role, you will:
- Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction
- Build deep relationships with key stakeholders, conduct periodic business reviews, and identify strategic growth opportunities
- Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies
- Master Zscaler products and services to contribute best-practice content for internal and customer-facing knowledge bases
- Collaborate across Sales, Support, and Product teams to ensure a seamless and high-impact customer experience
You will report to the Manager, Technical Success Management and work with customers across the ANZ region to ensure they realize full value from the platform.
Zscaler (NASDAQ: ZS) is a cloud security leader protecting thousands of customers from cyberattacks and data loss. The company's Zero Trust Exchange platform is distributed across 160+ public exchanges globally and is the world's largest in-line cloud security platform. The company is building an AI-native enterprise where human potential is amplified by machine intelligence.
REQUIREMENTS:
- 5+ years of experience in customer-facing roles with a proven blend of technical expertise and account management
- Demonstrated experience leading product feature implementations and driving best-practice adoption
- Proficiency with operating systems including Linux, Unix, and Free BSD
- Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR
- Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS
PREFERRED QUALIFICATIONS:
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows
- Experience leading discovery discussions, building high-level and low-level designs (HLD/LLD), and managing large-scale migrations
- In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA
- Expertise in open-source system administration and authentication protocols like SAML, LDAP, and OAuth
