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Zscaler is seeking an experienced Technical Success Manager (TSM) to join the Customer Success team in Bangalore on a hybrid basis. You will report to the Manager of Technical Success Management and play a critical role in ensuring customers achieve their goals and maximize value from Zscaler's Zero Trust Exchange platform.
In this role, you will:
- Understand customer goals, challenges, and technical requirements, aligning them with Zscaler solutions to drive satisfaction and retention
- Build and maintain strong relationships with key stakeholders, conduct business reviews, and identify expansion opportunities
- Anticipate potential challenges, provide proactive recommendations, and mitigate risks before they impact customer outcomes
- Develop deep product knowledge across all Zscaler offerings and contribute to internal and customer-facing knowledge bases with implementation best practices
- Collaborate cross-functionally with Sales, Support, and Product teams to deliver seamless customer experiences
- Support customers from implementation phase through ongoing optimization, ensuring they leverage the platform to its fullest potential
You thrive in ambiguity and dynamic environments, viewing complexity as an opportunity to build something meaningful. You operate with true ownership mentality—balancing strategic thinking with hands-on execution. You are a problem-solver who runs toward challenges, knowing that solving hard problems delivers the biggest impact. You are a high-trust collaborator who is ambitious for the team, embraces candid feedback, and believes in continuous learning and development. You have a genuine passion for customer success and operate with integrity and purpose.
Zscaler is an AI-forward enterprise leveraging the world's largest security data lake to power cloud-native security solutions. The company culture emphasizes impact over activity, customer obsession, collaboration, ownership, and accountability. You'll be part of a high-performing team focused on helping customers secure the AI age.
