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Commvault is seeking a Technical Specialist to join its Customer Support Center in Bengaluru, focusing on server-side technical support. This role is part of the Server group, where you'll troubleshoot and resolve critical support issues for enterprise customers using Commvault's data protection and cyber resilience platform.
You will own customer issues from initial intake through resolution, working independently and collaboratively with technical teams. Your primary focus will be on Windows Server environments within the Commvault suite, including networking, troubleshooting, connectivity, name resolution, and performance optimization. Responsibilities include:
- Troubleshooting and resolving critical support problems for enterprise customers
- Providing remote desktop support and phone/email-based assistance
- Performing root cause analysis and identifying software bugs
- Recreating problems in-house lab environments
- Working on enterprise-level customers and dark sites
- Contributing to the Solutions Engine and online forums
- Building labs and simulators to improve support capabilities
You should have a Bachelor's degree or equivalent experience, with 3+ years of technical or customer support background. Required expertise includes:
- Microsoft Certified Professional (MCP/MCSA/MCSE) certification
- Deep knowledge of Windows Server administration and troubleshooting (event logs, crash dumps, network packet analysis, Windows Firewall, VSS)
- Active Directory and recovery knowledge
- Networking and connectivity troubleshooting skills
- Understanding of backup theory, design, and data management fundamentals
- Basic Linux knowledge
Desirable qualifications include experience with Microsoft SQL, clustering technologies, SAN environments, and familiarity with backup software (Veritas, Symantec, Backup Exec, VEEAM, NetBackup, etc.). Strong customer relations, communication, and multitasking skills are essential.
Commvault offers continuous professional development, product training, career pathing, annual health check-ups, tuition reimbursement, inclusive company culture, and personal accident/term life coverage.
