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Teads, a leading omnichannel advertising platform, is seeking a Technical Solutions Engineer to join its Canada-based team. This is a second-tier technical support role focused on resolving platform-level issues escalated from first-tier support and working closely with product and engineering teams.
You will own second-tier technical cases end-to-end, investigating issues escalated by first-tier support and AdOps teams, and driving them to resolution while maintaining SLA targets. Key responsibilities include troubleshooting campaign setup, pixel implementation, and creative issues; running client calls to diagnose and resolve technical problems; pulling and analyzing data from databases to provide actionable insights; and documenting known issues and workarounds for the broader team.
You'll partner cross-functionally with R&D, AdOps, Account Management, and Product teams to support large brand accounts and drive client success. Operating during North American business hours, you'll complement Teads' global support center in Slovenia to extend coverage across time zones.
Required qualifications include experience in a technical support or technical solutions role (ideally in ad tech), strong troubleshooting skills, clear communication with both technical and non-technical stakeholders, and solid grasp of web fundamentals (JavaScript, HTML, HTTP, iframes, cookies, DOM). You should have working knowledge of SQL for analytical queries, scripting skills in JavaScript or Python, proficiency with spreadsheets and text editors, basic Git and command-line competency, and fluent English.
Preferred qualifications include prior ad tech experience, Chrome DevTools proficiency, familiarity with Salesforce and Jira, knowledge of Google Analytics or Google Tag Manager, experience with APIs and REST clients like Postman, hands-on use of AI tools (Claude, Gemini) for troubleshooting and automation, and experience with automation platforms like n8n or Workato.
Teads is a global company with ~1,700 employees across 30+ countries, headquartered in New York, directly partnered with 10,000+ publishers and 20,000+ advertisers. The company recently merged Outbrain and Teads to create a unified omnichannel platform spanning CTV, mobile, and web.
