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Bevi is a venture-backed IoT beverage technology company on a mission to eliminate single-use bottles and cans. The company has raised over $160M, serves thousands of customers across the US, Canada, UK, and Ireland, and has saved over 1 billion bottles from waste.
As a Technical Services Specialist, you will be the expert troubleshooter and diagnostician for Bevi's connected beverage machines. You'll support both direct and partner customers via phone and email, ensuring machines run at peak performance while delivering an exceptional customer experience.
Key responsibilities include:
- Troubleshoot Bevi machines independently, handling both routine and non-routine failures
- Provide guidance on installations and preventative maintenance
- Lead troubleshooting efforts via phone and email with training provided
- Support inbound sales inquiries by answering questions and routing leads appropriately
- Communicate feedback to engineering teams on process improvements and ticket trends
- Assist partners with contract questions and system usage analysis
- Initiate RMAs for parts processing by Quality Engineers
- Schedule proactive and reactive service calls nationwide
- Identify upsell opportunities including flavor changes, maintenance tips, new products, and competitive positioning
- Answer warranty questions and provide next-step guidance
- Continuously assess and recommend improvements to troubleshooting processes
You'll work a consistent schedule of 11am-7pm CT / 12pm-8pm ET. The role requires strong independent judgment, multitasking ability, exceptional verbal and written communication skills, and a customer-first mindset. Experience with CRM/ticketing systems like Zendesk, Salesforce, or Netsuite is a plus.
