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Bevi is seeking a Technical Services Specialist to join its customer-facing technical support team in Boston. The role is hybrid with a required schedule of 12pm–8pm ET.
In this position, you will be the primary troubleshooter and diagnostician for Bevi's IoT-enabled beverage machines, serving both direct and partner customers via phone and email. You will assess and improve troubleshooting processes, diagnose hardware and software issues, and provide guidance on installations and preventative maintenance. Key responsibilities include leading troubleshooting efforts for machines, supporting inbound sales inquiries, closing feedback loops with engineering teams on process improvements and ticket trends, helping partners with contract and usage questions, initiating RMAs for defective parts, answering warranty questions, and scheduling service calls nationwide.
You will identify upsell and cross-sell opportunities by understanding customer needs—such as flavor changes, maintenance optimization, service process improvements, new product additions, and competitive positioning. The role requires independent judgment, strong multitasking ability, and a customer-first mindset. You will work with internal stakeholders across sales, engineering, and quality to drive continuous improvement.
Bevi is a venture-backed IoT hardware and software company that has raised over $160M, serves thousands of customers across the US, Canada, UK, and Ireland, and has saved over 1 billion bottles from waste. The company is rapidly growing and investing heavily in new product development.
