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Parloa is an agentic AI platform that powers enterprise customer conversations at scale, having facilitated over one billion interactions for global brands including Booking.com, SAP, Allianz, and TUI. The company is building AI that understands, reasons, and takes action on complex customer support scenarios.
As Technical Project Manager, you will own end-to-end delivery of high-complexity agentic AI deployments for enterprise customers. You will run a delivery pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable unit from initial scoping through go-live and hypercare support.
Key responsibilities include:
**Project Delivery**: Own scope, schedule, budget, risk, and quality for assigned agentic AI customer projects. Select appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and project requirements.
**Customer & Stakeholder Management**: Serve as primary delivery contact for customer sponsors, IT, and business stakeholders. Run governance calls, steering committees, UAT readouts, and go-live reviews. Translate technical complexity into business outcomes for executive stakeholders.
**Cross-Functional Coordination**: Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design. Coordinate with Sales, Solution Engineering, Product, and Support across the full customer journey.
**Methodology & Process Discipline**: Facilitate sprints and retrospectives or lead stage-gate reviews depending on chosen methodology. Enforce documentation standards across charters, design documents, runbooks, and handovers.
**Metrics & Reporting**: Track deployment KPIs such as time to first agent in UAT and milestone on-time rate. Report delivery status and risk posture to internal and external stakeholders.
Required qualifications: 2+ years in technical program management, program management, or delivery management for SaaS or enterprise software. Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies with judgment on when to apply each. Proven track record managing multiple concurrent projects with global, distributed teams. Fluent in English and German.
