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Zapier is seeking a Technical Program Manager to serve as the execution engine for the engineering organization's day-to-day operations. In this role, you will own the operating cadence, manage critical initiatives from intake through launch, drive alignment and standardization across teams, and build frameworks that enable engineering leaders to make faster, better-informed decisions.
You will work across teams where you have no direct authority, moving things forward through clear thinking, reliable follow-through, and influence. Key responsibilities include:
- Establish and run the engineering operating cadence: facilitate monthly operating reviews, planning cycles, and cross-functional decision forums; maintain visibility into upcoming work and coordination needs.
- Design and manage the intake process for engineering initiatives: define what gets started, ensure every initiative has clear goals, success metrics, responsible teams, and strategy alignment, and close the loop on outcomes.
- Drive standardization and reduce duplication across engineering teams: define shared templates, standards, and operating norms; track commitments and follow through to completion.
- Partner on strengthening incident and operational excellence: support maturation of incident management practices, postmortem discipline, and cross-team follow-through on action items.
- Steward engineering organization health and engagement: own the end-to-end cycle for engagement and pulse surveys, drive cadence to close loops on feedback, and support the operational side of calibration and performance review cycles.
- Program-manage organizational changes and readiness for major shifts in how the org works; ensure operational prerequisites (access, provisioning, tooling) are addressed and teams are ready to move.
- Run the product feedback and AI tooling governance loop: route product feedback with evidence to the right stakeholders; help establish how the engineering org makes decisions around autonomous AI actions against critical systems.
- Own current portfolio initiatives: stabilize and evolve systems like the changelog, results-tracking system, Product Readiness Framework, and design operating-model support.
- Work closely with engineering leadership, engineering managers, product, and design to coordinate across zones and keep the org operating smoothly as priorities shift.
You are not an engineer, but you are deeply comfortable in an engineering environment. You have a track record of running cross-functional programs end-to-end, taking ownership from concept through execution and close, across teams where you did not have direct authority.
REQUIREMENTS:
- Track record of running cross-functional programs end-to-end with ownership from concept through execution and close, across teams without direct authority
- Comfortable operating in ambiguity and fast-paced change; ability to build processes as you go rather than waiting for perfect processes to exist
- Technical fluency with modern operations tools (Jira, Coda, Slack, modern AI tools) and ability to write clear technical documentation like architecture decision records without needing an engineer to translate
- Experience building frameworks, intake systems, or governance models that teams actually used beyond their original scope
- Experience working in or closely with engineering organizations, ideally in an operations capacity (running operating reviews, managing incidents, supporting org health and change)
- Data-comfortable, proactive, and good at communicating asynchronously and adjusting your message for different audiences; ability to keep people informed before they ask
- Generalist by nature, able to pick up unfamiliar domains quickly, and low ego about what kind of work needs doing
- Bonus: Atlassian or Jira administration experience, or comfort learning tooling ecosystems quickly
