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BloomReach is building an agentic platform for personalization, using AI to revolutionize how businesses connect with customers through autonomous search, conversational shopping, and autonomous marketing. The company powers personalization for over 1,400 global brands including American Eagle, Sonepar, and Pandora.
You will join the Partner Services team as a hands-on manager responsible for strengthening partner-led delivery across the entire customer journey—from solution design through implementation, adoption, and ongoing managed services. Working across partners, customers, and internal Bloomreach teams, you will improve delivery quality, accelerate time to value, build partner capability, and contribute to the Partner First motion across Europe.
Key responsibilities include:
**Partner Delivery Governance:** Oversee partner-led implementations from solution design to go-live, managing scope, timelines, risks, dependencies, and contingency plans. Provide regular status reporting across Bloomreach and partner organizations, raising risks early and driving resolution. Hold partners and internal stakeholders accountable for delivery commitments and accurate project data.
**Partner Enablement:** Enable system integrator partners on Bloomreach delivery processes and best practices, collaborating with Solutions Consulting, Product, Product Marketing, and Professional Services on technical enablement. Identify opportunities for partners to build managed services that improve customer adoption and platform ROI. Build strong, long-term relationships with partners, acting as their advocate and trusted advisor within Bloomreach.
**Customer and Cross-Functional Collaboration:** Work cross-functionally with Customer Success, Account Management, Sales, Solutions Consulting, and Professional Services to drive the Partner First motion. Share best practices and platform updates with partners and customers.
**Operational Excellence:** Maintain accurate delivery, commercial, and partner-performance records to support forecasting, billing, governance, and continuous improvement. Use delivery and benchmarking data to spot trends, improve partner performance, and share clear insights with stakeholders at all levels.
Success is measured by faster time-to-live for partner-led implementations, high customer and partner satisfaction, partners delivering Bloomreach confidently and independently to a consistent standard, growth in partner managed services that improve customer adoption and retention, and predictable delivery with early risk identification and resolution.
**Requirements:**
- Experience in a customer-facing role in a SaaS environment, working with partners or within a system integrator (SI) agency
- Strong project management experience, including agile methodologies and supporting tools
- Hands-on experience using AI tools to improve efficiency or service quality (e.g., automating admin tasks or analyzing project data)
- Proven ability to enable stakeholders on processes and best practices
- Excellent presentation and relationship-building skills, with confidence to engage stakeholders at all levels
- Customer and partner obsessed, comfortable working in a fast-paced technology company
- Self-organized and independent, with ability to navigate ambiguity
- Ambition to keep developing skills and grow
- Native or professional fluency in English
- Ability to travel across Europe
**Nice to Haves:**
- 2–3+ years in a consulting or customer success role within SaaS, ideally in e-commerce, marketing automation, or data-driven sectors
- Ability to interpret benchmarking data and turn it into clear insights for stakeholders at all levels
- Familiarity with AI technologies (LLMs, MCP), data ingestion methods, and marketing automation
- Multilingual (French, Spanish, and/or Italian preferred)
