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Material Bank is the world's largest material marketplace for the architecture and design industry, operating in 37 countries and connecting thousands of designers with tens of thousands of materials from leading brands daily.
As a Technical Operations Engineer, you will drive the development of systems, tools, automations, and integrations that power Material Bank's internal operations. Sitting at the intersection of technology and business operations, you will work across departments to identify opportunities, solve complex operational challenges, and build scalable solutions that improve efficiency, reliability, and decision-making.
Key responsibilities include:
• Build and deploy internal web applications end-to-end, including modern web frontends, Python backends, and underlying data models that replace spreadsheets and manual processes. Own deployment, monitoring, and ongoing operation of solutions you build.
• Develop and operate data pipelines (ETL) that ingest data from multiple sources including ERPs, CRMs, data warehouses, and web sources. Normalize, clean, validate, and deliver data effectively. Monitor pipeline health and respond to issues.
• Integrate internal and external platforms through REST APIs and webhooks, including CRM, ERP, ticketing, messaging, identity, data warehouse, and logistics providers, enabling reliable data flow across the business.
• Embed AI into operational workflows, including retrieval over internal knowledge, document and data extraction, classification, drafting, and routing. Apply appropriate tools to accelerate research, reviews, and decision-making.
• Own system monitoring and incident response by triaging alerts, assessing severity, investigating logs and metrics, identifying root causes, coordinating resolution efforts, and communicating status updates to stakeholders.
• Serve as a technical resource across departments, translating requests from non-technical teams into practical solutions through reporting, process improvements, automation, or custom-built tools.
This is a highly hands-on role for someone who enjoys both building and operating systems. You will own projects from concept through deployment and serve as a key technical resource during operational incidents. The ideal candidate combines strong technical aptitude with exceptional problem-solving skills, is energized by ambiguity, comfortable working with non-technical stakeholders, and motivated by finding practical solutions that create measurable impact.
