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Salary: USD 112,000 - 149,000 / annual
Anduril Industries is seeking a Technical Operations Engineer to join the Mission Operations team, responsible for deploying and supporting advanced defense technology products globally. This role focuses on integrating Anduril's Imaging families of systems into operational concepts of employment, serving as a subject matter expert to ensure customers maximize the value of these systems.
You will work in a customer-facing capacity directly with the Department of War to develop and deploy integrated hardware-software products. Key responsibilities include:
• Serve as a customer-facing technical expert, working directly with military customers to develop and deploy products meeting operational needs
• Support delivery of contract deliverables including training manuals, pre-deployment site surveys, and technical documentation
• Tackle complex issues spanning hardware, software, and networking in unstructured field environments, driving them to resolution
• Communicate field issue status to internal and customer teams, maintaining transparency and alignment
• Support development and implementation of comprehensive operational and logistical plans for various deployments
• Ensure high availability and performance of imaging systems in operational settings
• Manage, unblock, and accelerate cross-team projects spanning multiple functional teams
• Provide end-to-end support including hardware setup, software configuration, and system pre-configuration
• Troubleshoot issues in real-time, applying analytical thinking and hands-on problem-solving
• Author training documentation and instructions for end users and internal program usage
• Configure and troubleshoot networking environments including firewalls, routers, switches, access points, and cloud-based environments
You must be both a teacher and a student—coaching teammates on systems you've mastered while transitioning to master new systems. You'll guide users through product employment and troubleshooting, advise account managers on operational structuring, and communicate product refinement recommendations to engineering teams.
REQUIREMENTS:
• 3+ years of experience with strong problem-solving in unstructured environments at the interface of hardware, software, and networking
• Strong mechanical and electrical aptitude and troubleshooting skills
• Experience with command-line Linux troubleshooting and operation
• Experience translating and decomposing technical concepts into operational requirements and performance specifications
• Experience in project management and product deployment roles
• Excellent written and verbal communication skills
• Ability to travel more than 75% of the year to remote regions of the world for up to two months at a time, including to hazard zones
• Eligible to obtain and maintain an active U.S. Top Secret/SCI security clearance
PREFERRED QUALIFICATIONS:
• B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field
• Network+ and Linux+ or equivalent experience
• Experience with employing EO/IR and Imaging systems in military operations from tactical to operational-level
• Prior military or overseas contracting experience
