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Nuitée is building the API backbone for the global travel industry—a platform that connects hotels, OTAs, fintechs, super-apps, and businesses entering travel for the first time. The company has grown 10x since 2022, is already profitable, and recently raised a $48M Series A led by Accel. Customers include Google, Hopper, Priceline, Grab, Sabre, and Walmart.
You will own the technical integration and support layer for APAC from the ground up. This is a hands-on role that bridges enterprise customers, Product, and Engineering. You'll work directly with major API customers through their entire journey—from signed deal to live integration to optimization—while building repeatable processes that don't sacrifice speed or trust.
Key responsibilities include:
- Owning technical relationships with enterprise API customers across implementation, launch, and optimization phases
- Diagnosing whether customer issues stem from product gaps, integration problems, configuration issues, documentation gaps, or misunderstandings
- Translating technical problems clearly to engineers, product teams, account managers, and customer stakeholders
- Converting repeated customer pain points into actionable feedback for Product and Engineering
- Building the technical onboarding and support function for APAC while maintaining the speed and trust that define Nuitée
- Deciding when to troubleshoot, escalate, push back, or feed issues into the product roadmap
You'll have real influence on what gets fixed, improved, or built. The role offers a broader scope than typical API integration positions: hands-on technical problem-solving, enterprise customer ownership, product influence, commercial visibility, and the opportunity to build the function around you.
Nuitée operates fast-moving, low on process, and high on trust. The company is tackling the $9.9 trillion travel industry, starting with the $75 billion B2B hotel market. You'll be shaping how technical integration works in APAC from day one, not inheriting someone else's playbook.
REQUIREMENTS:
- Strong experience with APIs, technical integrations, and modern software products
- Proven ability to own technical relationships with enterprise customers across implementation, launch, and optimization
- Experience working closely with customers on technical troubleshooting, onboarding, pre-sales, post-sales, or integration support
- Ability to explain technical problems clearly to engineers, product people, account managers, and customer stakeholders
- Judgment about when to troubleshoot, push back, escalate, or feed issues into Product
- Ownership mindset and adaptability to build a function while doing the work yourself
