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Postman is the world's leading API platform used by 45+ million developers and 500,000 organizations, including 98% of the Fortune 500. The company is headquartered in San Francisco with offices globally in Boston, New York, Austin, Tokyo, London, and Bangalore.
You will build and scale technical enablement programs that empower Solution Engineers (SEs) and Customer Solution Engineers (CSEs) to deliver exceptional customer experiences. This role sits at the intersection of technical depth, program management, and field enablement.
Key responsibilities include:
**Program Design & Scaling**: Design and manage global technical enablement initiatives supporting SEs and CSEs across the customer lifecycle. Develop scalable frameworks ensuring consistent, high-impact customer engagements.
**Certification & Learning Paths**: Create structured technical accreditation programs validating expertise in Postman's platform and API workflows. Build learning paths for continuous skill development.
**Sales Engineering Enablement**: Ensure SEs have strong technical acumen on Postman's platform and modern API workflows. Build programs strengthening technical discovery, solution mapping, storytelling, demo delivery, and Proof-of-Value design and execution. Develop reusable demo frameworks, technical assets, and playbooks.
**Customer Success Enablement**: Equip CSEs to guide customers through technical onboarding and implementation. Build programs focused on platform adoption, best practices for scaling Postman, supporting complex technical issues including P0 scenarios, and guiding customers through enterprise API workflows and governance.
**Cross-functional Collaboration**: Partner with Product and Engineering to translate new capabilities into training and learning content. Collaborate with Sales Engineering and Customer Success leadership to identify skill gaps and prioritize initiatives. Work with Product Marketing and RevOps on product launches and technical go-to-market efforts.
**Measurement & Improvement**: Define and track success metrics including technical accreditation completion, demo effectiveness, POV success rates, onboarding effectiveness, and customer adoption. Gather field feedback to continuously improve programs.
You bring 5+ years of experience in technical enablement, sales engineering enablement, developer enablement, or technical program management within SaaS or developer-focused companies. You have experience working with Solution Engineers, Sales Engineers, and Customer Success teams.
