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Legora is an AI-native legal workspace platform trusted by 1,000+ customers across 50+ countries, including major law firms like Cleary Gottlieb, Goodwin, and Linklaters. The company has scaled to $100M+ ARR and operates teams across Europe, North America, and APAC.
As Technical Delivery Manager, you will own the end-to-end customer implementation lifecycle, ensuring successful deployment, integration, and adoption of Legora's platform. You'll serve as the primary technical point of contact for enterprise clients from kickoff through go-live and into the post-rollout period.
Key responsibilities include:
- Leading integration projects from inception through go-live, managing technical documentation, test plans, and rollout execution
- Acting as dedicated technical contact during implementation and early adoption phases, with proactive monitoring and regular stakeholder updates
- Configuring and supporting customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
- Providing post-rollout technical support for enterprise clients, troubleshooting complex issues and driving customer satisfaction
- Coordinating across Sales, Engineering, and Customer Success teams to align on requirements and ensure smooth rollouts
- Delivering technical training and guidance to customer teams on configuration, workflows, and best practices
- Feeding implementation insights back to product and engineering teams to improve future deployments
You bring proven experience in technical delivery, implementation, or similar customer-facing technical roles. You have strong hands-on expertise with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs). You excel at project management with a structured, proactive approach to managing multiple parallel initiatives. You communicate technical concepts clearly to non-technical audiences and build trusted relationships across customer and internal teams. You're comfortable working autonomously in a fast-paced, high-growth environment.
