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ClickHouse, a Forbes Cloud 100 company, is seeking a Technical Customer Support Engineer to join its global Support Engineering team, with primary coverage for EMEA. This is a customer-facing role supporting ClickHouse Cloud and open-source users across multiple regions.
You will triage and resolve technical support tickets, guide customers and prospects through implementations, and participate in pre- and post-sales activities. Responsibilities include supporting users via chat, email, Slack, and video calls; developing solutions and documentation for the community; collaborating with Engineering, Product, and Go-to-Market teams to identify feature requests; and mentoring colleagues and customers.
The role requires technical depth in SQL databases, OLAP systems, cloud-native SaaS, or distributed systems. Prior experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer is expected. You must be available for 24x7 global support coverage with reliable remote connectivity and strong communication skills.
Bonus qualifications include hands-on ClickHouse experience, open-source community involvement, familiarity with AWS/GCP/Azure, and knowledge of data pipeline tools like Kafka, Kinesis, or Spark. ClickHouse serves 4,000+ customers including Meta, Tesla, Sony, and Capital One, with 250%+ YoY ARR growth and recent $400M Series D funding.
