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Braze is seeking a Technical Architect for its Expert Services team in São Paulo. In this role, you will serve as a deeply technical advisor delivering outcome-based solutions across the customer lifecycle, specializing in integrations, data strategies, and use case design to unlock the full value of the Braze Platform.
Key Responsibilities:
- Partner with Sales, Customer Success, TAMs, Product, and Engineering teams to rapidly understand client requirements and accelerate time-to-value
- Design complex, secure technical solutions, architectures, and scopes of work tailored to unique customer needs
- Guide customers through technical onboarding, SDK/API integrations, and advanced strategic use cases
- Troubleshoot complex technical obstacles, document custom integrations, and establish engineering best practices
- Stay current with emerging trends in AI/ML and advocate for new practices that enhance platform capabilities
- Own complex technical workstreams and serve as a technical advisor across the customer lifecycle
About Braze:
Braze is the leading customer engagement platform empowered by BrazeAI™, enabling brands to deliver personalized, 1:1 customer experiences at scale. The platform combines cross-channel messaging, journey orchestration, and AI-powered decisioning. Braze has been recognized as a Leader in marketing technology by industry analysts, a 2025 Best Companies To Work For by U.S. News & World Report, and a 2025 Fortune Best Workplace in Technology by Great Place To Work®. The company is headquartered in New York with offices globally including São Paulo.
Requirements:
- Demonstrated track record in technical roles such as Solutions Architect, Technical Architect, TAM, or Implementation Consultant
- Strong technical background managing complex environments with deep domain knowledge in SaaS, Mobile, APIs, and Programming
- Proven experience designing and articulating complex data/system architectures to both technical and non-technical stakeholders
- Resourceful problem-solver comfortable navigating ambiguous priorities in a fast-paced environment
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- Excellent cross-functional collaboration and communication skills
