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VAST Data is seeking a Technical Account Manager to join the Customer Success team and serve as the primary point of contact for post-sales customer engagement. You will be part of VAST's "Flight Crew," working alongside Support Engineers and Sales teams to manage all aspects of the customer lifecycle after purchase.
In this role, you will act as the quarterback for assigned customer accounts, ensuring smooth installations, upgrades, and expansions. You'll be responsible for managing daily account operations, coordinating escalations, and serving as the trusted technical advisor. Key responsibilities include planning and overseeing customer implementations, conducting weekly/monthly/quarterly business reviews, and ensuring customers achieve their desired outcomes with VAST's data platform.
You will work cross-functionally with engineering, product, and professional services teams to advocate for customer needs, submit and manage feature requests and bug reports, and identify opportunities for continuous product adoption and expansion. The role requires balancing customer satisfaction with internal KPIs and SLAs, managing your workload across multiple accounts, and leading pod members to focus on customer priorities.
VAST Data is a rapidly growing infrastructure company at the center of the AI revolution, building enterprise software to capture, catalog, refine, and protect massive datasets for real-time analysis and AI training. The company is known for intense innovation, customer-first mentality, and a collaborative culture. This is an opportunity to make a direct impact during a pivotal growth phase.
