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Voize is an AI-powered platform that helps frontline workers (in healthcare and senior care facilities) reclaim time by automating digital workflows. The company has raised $50M Series A funding and serves 2,000+ facilities with 200,000+ active users.
As the Founding Technical Account Manager for the US market, you will be the first dedicated technical hire and single point of ownership for all US customers across their entire lifecycle: implementation, technical setup, rollout support, troubleshooting, and continuous improvement. This is a true founding role where you operate as a technical Swiss army knife, combining hands-on support with solutions engineering.
Your responsibilities include:
- Own technical planning and setup end-to-end for new US customers and rollouts, from scoping calls through go-live and steady-state usage
- Manage inbound technical support for the US market, triaging and resolving customer issues with clear response expectations
- Diagnose complex issues across the voize app, backend systems, customer IT infrastructure (networks, devices, MDM), and integrations
- Build US playbooks from scratch: documentation, escalation paths, response standards, and recurring-issue tracking for future team members
- Serve as the technical voice of US customers, feeding product feedback and blockers back to engineering
- Coordinate across time zones with European support, solutions engineering, and product teams
- Identify common technical blockers and translate them into process improvements, better documentation, and product enhancements
You bring several years of experience in technical support, solutions engineering, technical account management, or implementation—ideally in B2B SaaS, healthtech, or operationally complex environments. You're comfortable with hands-on troubleshooting (logs, APIs, integrations, networking, device/MDM setups) and can isolate faults across systems. You thrive with high ownership and low structure, building processes where none exist. You communicate effectively across technical and non-technical audiences and manage multiple customers and cases without losing overview. Healthcare or regulated-industry experience is a plus but not required.
The role is fully remote within the US, with willingness to travel to customer sites for rollouts or escalations. Voize offers stock options, 20 vacation days, 10 sick days, comprehensive medical/dental/vision, disability and life insurance, and 401(k).
