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Salary: USD 100,000 - 120,000 / annual
Atomic is seeking a Technical Account Manager for Partnerships to own the technical success of their reseller and partner portfolio. You'll manage a portfolio of partner accounts, working across partner teams, financial institution customers, Account Executives, Implementation, Support, Product, and Engineering to ensure partner-led work stays clear, scoped, technically healthy, and moving toward successful outcomes.
Key responsibilities include owning the technical operating rhythm for reseller and partnership accounts; partnering with Account Executives to define, scope, and track partner-driven customer work; coordinating across partner teams, FI customers, and internal Atomic teams to keep ownership, next steps, risks, and timelines transparent; and consulting with partners on implementation patterns, support workflows, user experience, operational readiness, and best practices.
You'll build reusable partner-facing and customer-facing enablement materials including welcome packets, onboarding templates, one-pagers, and support guides. You'll identify recurring partner issues, support patterns, and product/process gaps, then turn them into durable improvements. Running partner status calls and internal planning conversations with clear decision and action trails is part of the role, as is escalating technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward. You'll clarify ownership boundaries across partners, Atomic Support, Implementation, Product, Engineering, and GTM.
You should have experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or similar customer-facing technical roles. Strong project and stakeholder management across multiple accounts or workstreams is essential. You're comfortable discussing APIs, webhooks, authentication, integration workflows, support handoffs, and technical troubleshooting with both technical and non-technical audiences. Excellent written communication for partner updates, customer-facing explanations, and internal escalation notes is required. You have strong operational instincts—owners, timelines, risks, decisions, and systems of record stay clean. You're curious about partner and customer businesses, not just tickets or tasks, and can spot repeated patterns and turn them into scalable processes or documentation.
Nice-to-have qualifications include reseller, platform, or channel partner portfolio experience; fintech, financial institution, embedded finance, or regulated-customer experience; familiarity with APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling; and experience creating partner enablement or onboarding collateral.
