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AlertMedia is a Risk Intelligence and Response platform helping organizations protect their people, operations, and brand. We're seeking an experienced Technical Account Manager to join our growing EMEA Customer Success organization.
You'll operate within the Technical Solutions team, acting as a liaison between Customer Success, Development, and Product. Your primary focus will be consulting Customer Success Managers and customers on technical integrations, import configuration, troubleshooting, and ongoing support.
Key responsibilities include:
- Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how AlertMedia solutions support them
- Act as the customer's long-term technical advocate, ensuring continued success and alignment throughout the customer lifecycle
- Provide proactive technical guidance from implementation through renewal
- Collaborate with Sales, Product, Engineering, and Support teams to deliver seamless customer experiences
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction
- Conduct regular account reviews and roadmap sessions to communicate product updates and gather feedback
- Drive internal process improvements, documentation updates, and product feedback initiatives
- Enable the broader Customer Success team with technical knowledge and best practices
This role combines customer-facing technical expertise with internal process improvement. You'll work with a fast-growing global software company focused on building exceptional teams to support rapid growth and customer demand.
