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PVcase is seeking a Technical Account Manager to own the technical relationship with customers across LATAM (Colombia, Peru, Chile). You will report to the VP of Global Customer Success and serve as the primary technical point of contact for a book of assigned customers throughout their journey with PVcase.
Key responsibilities include:
• Manage customer onboarding, implementation, and adoption, guiding them through technical setup and best practices
• Act as a trusted technical advisor, leveraging product domain expertise to answer technical questions and resolve issues
• Coordinate issue management and problem resolution, ensuring timely escalation and follow-up
• Partner closely with the Customer Success Management team to drive strategic value, adoption metrics, and healthy net retention
• Conduct Executive Business Reviews alongside CSMs, presenting value realization and identifying expansion opportunities
• Collect and analyze customer usage data to identify adoption patterns, trends, and opportunities to enhance the customer experience
• Advocate for customer needs internally, collaborating with Sales, Product, and Marketing teams to ensure a seamless customer journey
• Provide structured customer feedback to Product Management and Engineering, highlighting pain points and feature requests
• Drive key metrics: healthy adoption rates, net retention targets, and churn reduction
You will be the bridge between customers' technical needs and PVcase's product and engineering teams, ensuring customers realize ongoing value from the platform. This role is ideal for someone with strong technical acumen, customer empathy, and the ability to manage multiple stakeholder relationships in a fast-growing SaaS environment.
