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Voize is an AI-powered platform that helps frontline workers (particularly in healthcare and senior care facilities) reclaim time by automating digital workflows. The company has raised $50M in Series A funding and serves 2,000+ facilities with 200,000+ active users.
As the Founding Technical Account Manager for France, you will be the first dedicated technical hire for the French market and the single technical owner for voize's initial French customers across their entire lifecycle. This is a true founding role combining technical support and solution engineering responsibilities.
Key responsibilities include:
- Own technical planning and implementation end-to-end for new French customers, from initial scoping through go-live and ongoing support
- Manage inbound technical support for the French market, triaging and resolving customer issues with clear response expectations
- Diagnose complex technical issues across the voize app, backend systems, customer IT infrastructure (networks, devices, MDM), and integrations
- Build French operational playbooks from scratch: documentation, escalation procedures, response standards, and issue tracking systems that future team members will use
- Serve as the technical voice of French customers, feeding recurring blockers and patterns back to Product and Engineering teams
- Collaborate with EU-based Support, Solution Engineering, and Product teams to establish clear escalation paths
- Identify market-specific technical patterns (facility IT setups, local care software ecosystems) and translate insights into process improvements and product feedback
Required qualifications:
- Several years of experience in technical support, solutions engineering, technical account management, or implementation (ideally B2B SaaS, healthtech, or operationally complex environments)
- Hands-on technical troubleshooting: comfortable with logs, APIs, integrations, networking fundamentals, device/MDM setups
- Founding-role autonomy: thrive building processes and documentation with minimal structure
- Strong communication across technical and non-technical audiences
- Ability to manage multiple customers and cases while maintaining overview; data-driven approach to tracking patterns and improvements
- Full professional proficiency in French (spoken and written) and very good English; German is a plus
Nice-to-have: healthcare or regulated industry experience; familiarity with French care sector and its software ecosystem.
Voize offers flexible hybrid work from Berlin, 30 vacation days plus birthday off, stock options, Germany Transport Ticket, Urban Sports Club membership, company off-sites, and access to learning platforms and free language courses.
