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Veeam Software, the Data and AI Trust Company, is seeking a Technical Account Manager to lead professional services engagements focused on data resilience and data security solutions. This role combines technical expertise with project management and client relationship skills.
You will be responsible for planning, architecting, coordinating, and managing professional services engagements. Key responsibilities include:
• Providing technical input to proposals and Statements of Work
• Supporting delivery of implementation and consulting services aligned with Veeam solution design
• Providing overall project guidance including project plans, schedules, communication plans, resource allocation, and status updates
• Assisting with assessment and design of solutions, as well as troubleshooting post-installation issues
• Estimating implementation effort for Veeam solutions
• Creating technical documentation including white papers, solution guides, best practices, and custom documentation
• Delivering onsite knowledge transfer on Veeam solutions
• Documenting configurations and completed activities
• Analyzing installed environments and guiding optimal Veeam configurations
• Facilitating communication between clients and Veeam support
• Identifying additional client needs that can be addressed with Veeam solutions
• Contributing to process and documentation improvements
• Traveling to client sites (50%+ travel expected)
You will work with expertise across Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization technologies.
REQUIREMENTS:
• VMware VCP, Microsoft MCSE, or equivalent certification/experience
• Prince 2, ITIL, PMP, or equivalent project management certification/experience
• Bachelor's degree in technology (combination of education and experience considered)
• Hands-on experience with Veeam's core products
• Proven consulting and project management experience
• Excellent communication, interpersonal, and relationship-building skills
• Significant experience with virtualization technologies (VMware, Hyper-V)
• Experience with disruptive storage systems (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, and Data Analytics
• Extensive experience with Data Center, Business Continuity, and Operating Systems
• Ability to manage multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols
