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Gong is seeking a Technical Account Manager to drive customer value and platform adoption for enterprise clients. In this role, you'll manage a portfolio of high-value customers, serving as a strategic technical advisor who bridges business objectives with Gong's sophisticated revenue intelligence solutions.
Key responsibilities include: managing enterprise customer relationships and ensuring exceptional value delivery; providing strategic technical guidance on platform implementations, integrations, and CRM enhancements; proactively identifying ROI optimization opportunities through tailored solutions; demonstrating platform capabilities and best practices to customers; overseeing support ticket resolution and collaborating with Technical Support and R&D teams; guiding customers through feature adoption with personalized recommendations; troubleshooting third-party integrations and CRM configurations; and advocating internally for customer needs to influence product direction.
You'll work cross-functionally with Customer Success Managers, Account Executives, Product, and Engineering teams to accelerate customer return on investment. The role requires occasional travel for on-site customer visits.
Required qualifications: minimum 2.5 years in technical account management or similar customer-facing technical role at a SaaS company; functional understanding of API integrations, databases, and software configurations; proven ability to manage multiple concurrent technical projects; excellent communication skills for translating complex technical concepts to non-technical stakeholders and executives; experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations; background in Technical Support, Customer Engineering, Sales Engineering, or project management; strong analytical and data-driven mindset; ability to thrive in fast-paced environments.
Gong is a revenue intelligence platform powered by AI, serving over 5,000 companies globally. The company culture emphasizes innovation, transparency, trust, and visible impact.
