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ClickHouse, a Forbes Cloud 100 company and leader in real-time analytics and data warehousing, is seeking a Technical Account Manager Architect to join its Support Services team. This role bridges technical expertise with customer success, serving strategic and enterprise customers including Meta, Tesla, Sony, and Capital One.
You will split your time between two core functions: (1) consultative support for strategic users and customers on onboarding, production launches, and proof-of-concepts, providing architectural and migration guidance; and (2) technical account management including project leadership, escalation oversight, roadmap collaboration, and customer communications. You'll own L3 (escalated) support cases, work closely with Support L1/L2 teams, and partner with Product, Engineering, and Sales to drive customer success and product development.
Key responsibilities include leading technical projects and meetings, providing 24x7 support in a global environment, assisting with hiring and mentoring, and developing documentation and knowledge base content. Regional travel (up to 35%) is required for onsite customer visits.
You bring 5+ years in Technical Account Management, Professional Services, Senior Support, or Project Management roles, plus 5+ years implementing and operating scalable distributed database management systems. Deep technical expertise in DBMS, OLAP, cloud platforms (AWS/GCP/Azure), Kubernetes, Linux/Unix, and big data is essential. You're an excellent communicator, self-driven, curious, and thrive in collaborative, fast-paced environments solving complex technical challenges.
