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Salary: GBP 38,300 - 49,000 / annual
Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, pensions, and credit products in the UK. The EU Financial Crime Customer Operations team is at the heart of protecting Monzo EU and its customers from financial crime including fraud and money laundering.
We are seeking a Team Manager for Financial Crime to lead a team of approximately 12 Financial Crime Investigators. This is a people-management role focused on team leadership, performance management, and operational excellence in financial crime prevention.
Key Responsibilities:
- Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities
- Handle complex case escalations from senior financial crime investigators
- Manage personal and professional development of a team of senior investigators
- Foster a positive, supportive, and high-performance culture with high levels of engagement
- Chair employee relations cases and make decisions consistent with Monzo's values
- Hold weekly individual and team meetings to ensure engagement and performance
- Aggregate team feedback and feed it into operational leadership to improve processes and tooling
- Participate actively in hiring processes and conduct interviews to shape team growth
The team will be focused on various financial crime tasks including screening, transaction monitoring, account closures, and escalations. Operating hours are 8am–6:30pm (8.5 hours per day with 1-hour lunch), with flexibility required to meet customer demand, including infrequent weekend working. Start date is January 4th, 2027, with a requirement to commit to the first 8 weeks with no holidays.
Requirements:
- Fluent in English and Spanish (written and verbal communication skills)
- Strong experience of team leadership across Financial Crime within the financial services sector
- Proven ability to drive excellent performance through others
- Strong knowledge and experience in the financial sector; previous experience carrying out financial crime investigations across Financial Crime Business Banking, Anti Money Laundering, or Screening is essential
- Strong knowledge of the current financial crime landscape in the UK and EU, and associated financial crime risks
