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Constructor.io powers product search and discovery for major retailers worldwide, processing billions of requests weekly. The company uses machine learning to reinvent search and discovery, focusing on metrics like revenue improvement rather than feature count. Constructor is approximately doubling year-over-year and serves customers across all eCommerce verticals.
As Team Lead Customer Success for Southern Europe, you will lead and develop a team of Customer Success Managers focused on France, Spain, and other Southern European markets. You'll ensure customers successfully integrate Constructor's services and achieve measurable value from improved search and product discovery experiences.
Key responsibilities include:
- Leading, coaching, and developing a team of Customer Success Managers across Southern Europe
- Ensuring customers go live successfully and continue realizing measurable value from the product
- Building and enabling your team to develop trusted relationships across complex enterprise organizations, from technical teams to C-level executives
- Translating technical concepts, product capabilities, and performance data into clear business value (conversion, revenue, customer experience, operational efficiency)
- Implementing and iterating on scalable processes and best practices to support team growth
- Acting as escalation point for complex customer challenges and leading hands-on engagement when needed
You'll work with a passionate team of technologists who value empathy, openness, curiosity, continuous improvement, and metrics-driven decision-making. The role offers exposure to data scientists, algorithm experts, and engineering teams to expand your technical knowledge.
Requirements:
- French language fluency is mandatory; additional languages are valued
- Based in EMEA, ideally in Southern Europe
- Minimum three years leading teams with at least three direct reports
- Minimum five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles
- Experience building trusted relationships with stakeholders from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives
- Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs
- Strong influencing and stakeholder-management skills, including ability to create momentum without direct authority
- Strong problem-solving skills, intellectual curiosity, and ability to learn quickly in a fast-moving, technically sophisticated environment
- Experience in ecommerce, digital commerce, search, product discovery, or related field is highly valued
