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Payoneer is seeking a Team Manager to lead its global Chargebacks & Payment Disputes team across three hubs and multiple time zones. This role owns the company's center of expertise for managing payment reversals, disputes, and recovery across card payments, ACH debit, and other payment methods.
You will lead and develop a distributed team, driving collaboration and accountability across locations. Key responsibilities include overseeing team capacity, priorities, and service delivery to ensure execution aligns with business objectives. You will maintain and improve dispute management processes, policies, and controls across multiple payment methods, and manage relationships with banks, payment providers, customers, and external vendors.
You will partner closely with Risk, Compliance, Reconciliation, Business, Product, and Customer Care teams on investigations and dispute resolution. A core focus is leading process improvement, automation, and optimization initiatives to boost efficiency and reduce risk. You will own team performance across quantitative metrics (productivity, recovery rates, backlog, SLAs) and qualitative metrics (accuracy, compliance, audit readiness).
You will use operational reports and data analysis to identify trends, risks, and opportunities for improvement. This is a full-time, hybrid role based in Israel.
Ideal candidates have 5+ years of experience leading operational teams, with strong experience in chargebacks, disputes, payments operations, risk, or fraud. You should have a proven track record managing teams across multiple locations, cultures, and time zones, achieving KPIs and quality targets. Outstanding people-management skills, analytical problem-solving abilities, and a strong sense of ownership are essential.
