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Salary: INR 2,600,000 - 3,000,000 / annual
HackerOne is seeking an experienced Team Lead to manage and develop a growing team of Triage Analysts at the Pune hub. This is a hands-on leadership role focused on building a high-performing team that delivers vulnerability assessments and triage services to enterprise clients and the security research community.
Key Responsibilities:
Team Management: Lead, coach, and mentor a team of Triage Analysts with regular feedback, career development, and performance management. You will assist in hiring and onboarding the new team, set performance goals, conduct one-on-one meetings and reviews, and serve as an escalation point for complex issues.
Operational Oversight: Ensure daily validation processes are handled accurately and efficiently in alignment with SLAs and program requirements. Optimize team workflows and processes to improve efficiency and reduce turnaround times.
Quality Assurance: Monitor report quality, validation accuracy, and procedural compliance; identify trends and improvement areas. Act as a trusted partner to customers, providing insights into vulnerability reports and resolving triage-related inquiries.
Scheduling & Shift Coverage: Maintain flexible hours to overlap with global leadership timezones. Manage team scheduling across multiple shifts and time zones to support continuous coverage.
Stakeholder Collaboration: Work closely with Triage, Customer Success, and Program Operations teams to ensure seamless coordination of vulnerability reports and escalate blockers as needed.
Process Improvement: Identify and implement improvements to intake workflows, documentation, and tooling to drive consistency and efficiency.
Metrics & Reporting: Track key metrics related to intake volume, quality, efficiency, and team performance. Report progress and insights to senior leadership.
On-Site Leadership: Serve as a key on-ground presence in Pune, fostering a culture of accountability and professional conduct in the office.
Requirements:
- 6+ years of relevant corporate experience
- 2+ years of experience in people management, preferably in a security-related domain
- Good understanding of the bug bounty landscape and vulnerability disclosure ecosystem
- Background in web application security, bug bounty, or vulnerability triage strongly preferred
- Strong understanding of common web vulnerabilities (OWASP Top 10) and basic security tools (e.g., Burp Suite)
- Demonstrated ability to manage distributed or shift-based teams
- Excellent verbal and written communication skills with strong ability to influence and lead through empathy
- Strong organizational and decision-making skills with experience managing KPIs and operational metrics
- Comfortable working in a fast-paced, feedback-driven environment
- Must be able to work from the HackerOne office in Pune 4-5 days per week
- Experience or familiarity with HackerOne's platform and the broader ethical hacking ecosystem is a plus but not required
