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Adyen is a global financial technology platform providing payments, data, and financial products for enterprise clients including Meta, Uber, H&M, and Microsoft. As Team Lead for Technical Support in Singapore, you will lead a high-performing, merchant-centric team that serves as the primary touchpoint for Adyen's global merchant base. Your team enables clients to process payments reliably and scale operations within a 24/7 "follow the sun" global support model.
Key responsibilities include directing a Singapore-based team that acts as subject matter experts on Adyen's platform, APIs, core technology stack, and industry-standard integration practices. You will establish and articulate clear goals and objectives for the support department while contributing to Adyen's global support strategy. You'll mentor team members through complex merchant technical challenges, monitor performance via KPIs, and serve as an escalation point for complex issues from merchants and executive leadership. You'll collaborate with regional and global counterparts, as well as technology, commercial, and operational teams across Adyen.
You bring a minimum of 5 years of experience building and managing technical support teams, with proven ability to lead geographically dispersed teams in diverse environments. You're a strong problem-solver with an innovative mindset, capable of designing resilient procedures and workflows. Technical proficiency with web technologies is essential—you should be comfortable with SQL, HTML, JavaScript, PHP, Java, and scripting. You excel at balancing business and commercial needs against technical support strategy, and you communicate effectively both in writing and verbally. While fintech or payments experience is valued, passion and enthusiasm for the industry can compensate for direct experience.
