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Turnitin is a global education technology company serving over 16,000 academic institutions, publishers, and corporations across 185+ countries. The company offers learning integrity solutions including Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
The Team Lead, Order Management role sits within the Order to Cash (OTC) function in Finance and provides operational leadership for the Philippines-based delivery team. This is a people-management position responsible for converting executed commercial agreements into accurate, compliant, and billable system orders.
Key responsibilities include leading day-to-day operations of the Order Management team, allocating and balancing workloads to achieve SLAs and operational priorities, monitoring queue health and performance metrics, and ensuring timely and accurate processing of sales orders, amendments, renewals, and partner transactions. The role acts as the first point of escalation for operational issues and supports month-end and quarter-end operational readiness.
Performance management duties involve driving team performance through KPIs, SLAs, quality measures, and productivity metrics, monitoring operational trends, and implementing corrective actions. The Team Lead maintains focus on accuracy, quality, and customer outcomes while providing regular operational updates to the Manager.
Control and risk management responsibilities include reinforcing adherence to Order Management policies, procedures, and financial controls, monitoring accuracy and rework trends, ensuring compliance with revenue recognition and contractual requirements, and escalating operational risks appropriately.
The role emphasizes continuous improvement by identifying opportunities to enhance operational efficiency, supporting process improvements and automation initiatives, encouraging innovation and best practice sharing, and promoting root-cause analysis. Commercial partnership involves collaborating with Sales, Sales Operations, and Revenue Operations to resolve order-related queries and providing structured feedback on deal hygiene and data quality issues.
The Team Lead develops team capability, embeds continuous improvement practices, and fosters an inclusive, accountable, and collaborative team culture aligned with Turnitin's values. The role supports Finance objectives of improving operating leverage, strengthening cash generation, and delivering an efficient, scalable Order to Cash function.
