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Nerdio is hiring a Team Lead for Internal Support to guide and scale a small team of Internal Support Engineers in a remote-first, globally distributed environment. The role combines people leadership with hands-on technical expertise in Microsoft cloud technologies (Entra ID, Intune, M365, Azure Virtual Desktop, Windows 365).
You will manage team performance, employee development, and process maturity while staying engaged with the technical work. Responsibilities include coaching and developing support engineers, managing ticket queue performance and SLAs, owning escalation processes, setting technical standards and best practices, reviewing complex issues, driving process and tooling improvements, and contributing hands-on support when needed.
The ideal candidate has grown through IT support ranks, understands what operational excellence looks like in a support environment, and is ready to balance people leadership with technical leadership. You'll be responsible for hiring and onboarding new team members, conducting performance reviews, managing schedules and time-off, and fostering a collaborative, empathetic team culture.
Nerdio simplifies IT operations by providing software that helps organizations deploy, manage, and cost-optimize Microsoft cloud technologies. The company serves over 15,000 organizations across 50+ countries and is backed by Series C funding. This is a working lead role where your primary success metric is your team's output and growth, not just individual technical contributions.
