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Raisin is a leading fintech platform connecting consumers with banks across the EU, UK, and US to offer better savings and investment rates. The company manages over 80 billion euros in assets for more than one million investors.
You will lead the Synchronised Model Deposit Operations Team, a specialized unit within Operations responsible for managing real-time deposit flows for partners using Portal, Hybrid, and Automation integration models. In these models, the Deposit-taking Bank (DtB) remains the source of truth for the deposit ledger, and your team ensures Raisin's systems stay aligned with the bank's records.
Key Responsibilities:
• Payment & Sync Governance: Execute and supervise real-time automated payment flows. Perform manual interventions and corrective postings under the four-eyes principle to resolve synchronization lags and ensure transaction finality.
• Data Integrity & Reconciliation: Conduct daily high-frequency reconciliations between internal ledgers and partner bank data. Investigate "out-of-sync" scenarios to ensure permanent data parity and maintain audit-proof documentation.
• Partner & SLA Management: Serve as the primary operational liaison for Sync Model DtBs. Monitor interface uptime and latency in accordance with regulation, leading root cause analyses for any technical drifts.
• Technical Integration: Coordinate tech enhancements and system releases. Lead Operational Validation to ensure technical rollouts maintain system stability and data integrity.
• Process Optimization: Partner with Product and Tech teams to refine processes and deposit logic. Provide operational requirements for new features, driving automation and scaling partner onboarding while mitigating operational risk.
You will manage a team and oversee high-frequency "Sync Model" deposit flows, ensuring billions in transactions and deposit data are processed on time with precision and regulatory compliance.
Requirements:
• Demonstrated track record within Operations/FinTech with solid understanding of Raisin's internal ledger systems, high-frequency transaction flows, and reconciliation practices.
• Familiarity with integration models (Portal, Hybrid, or Automation) and experience executing four-eyes principle controls to resolve sync lags.
• Proven ability to lead and mentor team members and collaborate across Product, Tech, and DtB partner contacts.
• Strong attention to detail with focus on operational risk (OpRisk) mitigation, SLA compliance, and driving automation enhancements.
