SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 160,000 - 180,000 / annual
Parloa is an enterprise conversational AI platform that has powered over one billion customer interactions for global brands including Booking.com, HealthEquity, Allianz, SAP, and TUI. The company is building agentic AI systems that handle complex customer service scenarios at scale.
As Manager, Agent Architecture, you will lead a team of Agent Architects while maintaining significant hands-on involvement in customer engagements. This is a hybrid role based in the New York office with remote flexibility within the USA.
Key responsibilities include:
**Team Leadership:** Hire and onboard Agent Architects, conduct weekly 1:1s and performance reviews, develop career plans, and coach team members on prompt engineering, conversation design, and customer-facing judgment. Set ramp expectations for new hires and support their growth from associate to mid-level roles.
**Capacity & Stakeholder Alignment:** Set team goals and OKRs aligned with Professional Services priorities, manage workload across concurrent customer engagements, surface resourcing tradeoffs early, and represent the team to Sales, Product, Engineering, customers, and partners.
**Hands-on Agent Delivery:** Personally guide customers through AI Agent implementations from strategic planning through scoping to end-to-end delivery. Serve as the escalation point when agent performance issues arise.
**Quality & Best Practices:** Define quality standards for AI agents, enforce them through code review, and make them repeatable across all live projects. Document best practices for internal and external audiences, and translate recurring field problems into structured product feedback.
Parloaoperates with high intensity: fast execution, direct feedback, and expectation to contribute meaningfully from day one. The company is backed by leading investors including General Catalyst, EQT Ventures, and Altimeter Capital.
**Requirements:**
- Experience leading people, either as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output. First-time managers with a strong coaching track record are welcome.
- 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs.
- Advanced prompt engineering skills, comfortable integrating REST APIs and working with JavaScript.
- Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations.
- Sound judgment on capacity and prioritization: ability to clearly articulate what your team can and cannot absorb with supporting reasoning.
