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Check is an embedded payroll platform that enables partners to build and scale payroll businesses. As a Tax Support Associate, you will own end-to-end tax workflows and serve as the primary point of contact for a portfolio of federal, state, and local tax agencies.
Your core responsibilities include managing tax notices from receipt through resolution, communicating directly with partners about their tax accounts and agency interactions, and serving as the direct liaison with tax agencies via portal, email, and phone. You will translate complex agency interactions into clear updates for partners, recognize patterns across notices that may indicate systemic issues, and drive fast, accurate outcomes.
The ideal candidate brings 2–4 years of experience in payroll tax, tax operations, compliance, or notice resolution, with meaningful exposure to both agency communication and operational/filing work. You should be genuinely comfortable communicating on the phone with tax agencies and in writing with partners—clear, professional, and realistic about commitments. Experience navigating federal (IRS/SSA), state, and local agencies is essential, along with the ability to research and adapt to unfamiliar agencies as needed.
You are organized and methodical, capable of managing a portfolio of open issues across multiple agencies without losing track. You solve problems first, escalate thoughtfully, and own outcomes through completion. You approach edge cases and unfamiliar notice types as puzzles rather than blockers, driven by genuine curiosity about the nuances of tax compliance.
Check's team is distributed across the US, with offices in New York City and San Francisco. This role is fully remote, though the company encourages attendance at team offsites, events, and an annual 3-day spring company retreat. Remote work at Check requires the ability to perform all responsibilities without distraction while maintaining quality communication and productivity.
