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Airbnb is seeking a Systems Engineer to own the configuration, maintenance, and continuous improvement of its Atlassian platforms, with a primary focus on the Jira Data Center to Cloud migration program. This is a hands-on builder role where you will work autonomously on multi-component projects, partnering with senior engineers and your manager to shape technical details.
In this role, you will administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM), and associated Atlassian tooling. You will design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices. You will deliver end-to-end migration workstreams within the Jira Data Center to Cloud program, such as migrating project sets or configuration domains, and coordinate with stakeholders on cutover readiness.
Key responsibilities include configuring JSM projects with SLAs, custom queues, JSM Forms, approval workflows, and security schemes; building and maintaining dashboards and reporting using native Jira Cloud tooling; supporting Atlassian access management and user lifecycle management; partnering with business stakeholders in requirements-gathering to translate needs into configuration and automation solutions; configuring Atlassian Rovo AI agents and automation rules; writing and maintaining automation rules using Jira's native Automation engine and JavaScript; supporting testing cycles for platform changes and migrations; participating in Agile ceremonies; maintaining system configurations and knowledge base articles; participating in on-call rotation for incident response; identifying and reducing technical debt; and contributing to hiring and onboarding efforts.
You will identify opportunities where AI and automation can reduce toil and improve reliability for the teams you serve, then build those improvements. You bring solid platform knowledge, sound technical judgment within your domain, and the curiosity to grow toward senior-level scope. The role operates in a remote-first, fast-moving environment where you will keep stakeholders informed of progress and blockers.
REQUIREMENTS:
- BE/B.Tech or relevant technical degree
- 3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments
- Solid working knowledge of Jira workflow design, including post functions, validators, and conditions; strong command of JQL for filters, subscriptions, dashboards, and board configuration
- Hands-on experience contributing to Jira migrations (Data Center to Cloud), including project configuration migration and data integrity validation
- Experience configuring Jira Cloud native tooling for reporting and planning
- Flexible to work in USA overlapping work hours
- Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and reporting; maintaining integration touchpoints with Atlassian Cloud through service account creation and management
- Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP, and with user lifecycle and license management practices
- Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem, with an interest in applying AI thoughtfully and ethically
- Experience building Jira Automation rules; working knowledge of JavaScript and JSON for custom automation
- Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues, and approval workflows
- Experience writing and executing test scripts and documenting defects for platform changes or migrations
- Familiarity with Agile practices; SAFe or Scrum certification is a plus
- Clear written and verbal communication, with the ability to explain technical work to technical and non-technical stakeholders
- Ability to deliver autonomously in a remote-first, fast-moving environment and keep stakeholders informed of progress and blockers
- Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage
