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Salary: USD 80,000 - 110,000 / annual
Hopscotch Primary Care is transforming healthcare in rural America by providing high-quality primary care tailored to meet the needs of patients in underserved communities. The company operates a value-based care model and is seeking a Systems Administrator I to join the team at a critical growth phase.
In this role, you will be responsible for ensuring that Hopscotch's core IT platforms are reliable, well-operated, and continuously improving as the organization scales. You will operate independently, lead projects end-to-end, and proactively identify improvements that strengthen clinical operations, service quality, and IT system experience.
Key responsibilities include:
- Own and support the full lifecycle of core IT systems used across corporate and clinic environments
- Manage hardware and software lifecycle across the organization
- Endpoint and server management, configuration, and support for both Windows and Mac environments
- Cloud platform and SaaS administration, including licensing and access governance
- Identity & Access Management (IAM) administration and support across systems
- Ensure systems are configured to meet security, compliance, and operational standards
- Ensure reliability, scalability, and performance of IT infrastructure through proactive improvement and automation
- Monitor and improve service quality across IT systems and networks using defined metrics (availability, performance, incident trends)
- Identify recurring operational issues and drive corrective actions through change management
- Design and build internal tools and automations to solve operational needs (e.g., AI agents, automation workflows)
- Maintain clear, consistent, and well-documented IT standards that support scale, security, and operational reality
- Contribute to creation, review, and implementation of IT policies and procedures
- Support disaster recovery and business continuity planning, testing, and implementation
- Ensure system changes are implemented thoughtfully to reduce variance, risk, and configuration drift
- Provide high-quality technical support while continuously improving service delivery and user experience
- Serve as escalation point for complex or high-impact technical issues
- Own quality, accuracy, and usefulness of IT ticket data
- Use operational signals (ticket trends, response times, failure patterns) to inform prioritization and drive improvements
You are business-oriented with the ability to articulate business needs, scope solutions, and clearly communicate value and timing of work. You are data-informed and decisive, confident making prioritization decisions using qualitative insights, quantitative data, KPIs, and expected business impact.
Requirements:
- 3+ years of experience in systems administration or IT operations
- Experience with cloud platforms (Azure, AWS, or Google Cloud)
- Experience with Identity & Endpoint management for both Mac and Windows
- Experience with Network management and tooling (e.g., VLAN/WLAN)
- Experience with cybersecurity principles (CIA)
- Experience with AI tooling such as Claude (Code), ChatGPT (Codex), and/or similar tools
- CompTIA A+ Certification (preferred)
- Network+ Certification (preferred)
- Security+ Certification (preferred)
