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Tebi is a Connected Restaurant Management System that unifies sales, reservations, kitchen prep, payments, and data analytics for hospitality businesses. Founded by Arnout Schuijff (co-founder of Adyen) and backed by €50M from Index Ventures & CapitalG, Tebi serves thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark, and Finland.
As Support Specialist, you will be the first point of contact for Tebi merchants across chat, email, and phone. You own issue resolution end-to-end, from initial response through final fix. Your responsibilities include diagnosing problems quickly using product knowledge, collaborating with Engineering, Product, and Operations teams on complex issues, meeting CSAT and speed targets, and converting merchant feedback into documentation, product insights, and proactive education materials. You will also evaluate and implement tools and AI-powered workflows to improve support processes and scale operations while maintaining a personal touch.
Your day-to-day combines merchant communication, investigation, problem-solving, and project work around knowledge base development, new tools, AI automation, and product updates.
REQUIREMENTS:
- Fluent in Dutch and English (required)
- Italian and/or Spanish fluency is a strong plus
- Creative problem solver who enjoys interacting with hospitality businesses
- Empathetic toward merchants with curiosity about their business operations
- Clear, warm communicator across chat, email, and phone
- Product curiosity and ability to become an expert in the Tebi system
- Persistence in ticket resolution and follow-up
- Comfortable with scheduled on-call responsibilities
