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Salary: PLN 6,900 - 7,300 / monthly
Revolut is a fintech super app serving 75+ million customers globally with products spanning spending, saving, investing, exchanging, and travel. The company has 13,000+ employees and is certified as a Great Place to Work.
This Support Specialist role focuses on complaints management within Revolut's Customer Support team. You will be the primary handler for formal customer complaints, ensuring fair, transparent, and timely resolution within regulatory deadlines. The role requires close collaboration with internal teams (Product, Quality Assurance) and external stakeholders to investigate root causes and improve customer experience.
Key responsibilities include:
- Processing incoming formal complaints within regulatory timeframes
- Identifying, analyzing, and resolving customer issues
- Developing and improving internal complaint-handling procedures
- Maintaining accurate, centralized complaint archives and data systems
- Collaborating cross-functionally to drive efficient resolution
- Staying current with financial services regulations and compliance requirements
- Taking ownership of problems end-to-end and driving process improvements
- Contributing to a culture prioritizing fair customer treatment
You will need a bachelor's degree, 18+ months of customer service experience, and fluency in both English and Swedish (C1+ level). Strong analytical, communication, and IT skills are essential, along with attention to detail, empathy, and a problem-solving mindset. The role is based remotely in Poland or Romania, with flexibility and a collaborative team environment.
